Tracking employee statuses on IM

When should you opt for cloud-based tools and services, and when is on-prem the right way to go? We run through three use cases to find out.

From driving forklifts into wet concrete to throwing staplers, here are a few cautionary tales to guide your internal communications processes.

We're pleased to announce Trillian 6.5 for Windows, including the new Trillian Calls feature! Say it face-to-face with simple and secure video calls and screen sharing, now available in Trillian 6.5 for Windows.

Different types of business conversations benefit from specific tones of voice to help make a difference. Check out our tips here.

The more you communicate, the stronger your organizational culture will be. Here's how instant messaging makes that happen.

You can't stop people from participating in the grapevine, but you *can* have more control over how your teams communicate. Here's how.

What's the difference between real-time and asynchronous communication, and why do they both suit different situations?

With so much to choose from, it can be difficult to decide which internal communication channels are right for your company. Let's look at your options.

Research has shown that when healthcare providers keep patients and their families well-informed, there's a decrease in ER visits and faster recovery. Here's how to do it with tech.

Instant messaging can't replace face-to-face communications, but nurses and other healthcare workers can maintain a personal touch with these quick tips.

Instant messaging has been around for many years now, but what's it all about? Here's a list of things you need to know about IM for business.

When you're in a difficult situation, it's important to have a plan in place to deal with it. Here is our step-by-step guide to creating your own crisis management plan.

In this blog, find out the three essential tasks healthcare professionals can automate on IM during an emergency.

Are you a healthcare supplier working from home? Here are four remote working and collaboration tips that may be worth considering.

Artificial intelligence (AI) is progressing rapidly in the healthcare industry. Find out how AI and IM can work together to make your team more efficient.

Team accountability can feel like a tightrope walk between trust and micromanagement. Instant messaging is often overlooked, but it can play a helpful role. Here's how.

Team leaders and managers must communicate with their teams clearly and efficiently for their message to stick. Here's how instant messaging can help.

Urgent messages are helpful but sometimes stress-inducing. Find out how to communicate urgent updates effectively with these 5 tips.

Find out how to master information governance for risk and compliance while avoiding a few of the most common pitfalls.

Arm your healthcare staff with tools that elevate the importance of patient-centred care. Here's where instant messaging fits in.

Communication errors can result in serious adverse events in healthcare. Here's how HIPAA-compliant messaging can improve patient hand-offs.

Data security is an afterthought for too many organizations. Bring data security out of the IT department and provide practical tips to your entire team.

Positive reinforcement is an important part of managing a team. A great way to boost morale is by being a good boss on your instant messenger app.

There are many factors to consider when settling on the right business communication software. Here, we outline the 3 kinds that define business in 2020.

Unnecessary meetings cost businesses billions each year. Here's how to tell when instant messaging should take their place.

Five billion people across the globe can access and receive text messages. Here's everything you need to know about HIPAA compliant texting.

Interested in how business IM can help supercharge employee communication? Here are the top ten reasons our customers trust Trillian (and us!) to do the job.

HIPAA vs HITRUST: what's the difference? A short(ish) primer on how they differ and why anyone looking for healthcare-friendly technology should care.